IT Specialist

What your new challenge will look like

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure.

• Diagnose and troubleshoot technical issues promptly and effectively, utilizing available resources and tools.

• Install, configure, and maintain computer hardware, software, and peripherals, ensuring optimal performance and security.

• Assist in setting up laptops, desktops, and other devices for new hires, ensuring a smooth onboarding process.

• Maintain accurate records of helpdesk interactions, service requests, and resolutions in the ticketing system.

• Collaborate with other IT team members to identify and implement process improvements and best practices.

• Provide training and support to end-users on IT systems, applications, and procedures as needed.

• Willingness to assist with global IT support in 3 different time zones.

Why you belong at 4flow

• Bachelor's degree in Information Technology, Computer Science, or related field/related experience in lieu of degree.

• 5+ years experience as an IT Specialist.

• Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).

• Familiarity with networking concepts, protocols, and troubleshooting techniques.

• Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users effectively.

• Customer-focused mindset with a dedication to delivering high-quality service and support.

• Proven ability to work well independently and as part of a team in a fast-paced environment.

• Willingness to travel up to 30%.