Software Support

4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can be combined with transport processing and billing to form an integrated transport management system (the 4flow iTMS).
 

What your new challenge will look like

A 4flow Software Support person is the point of contact for any bugs, unusual system behavior or other related issues in our integrated.

• Provide excellent software support via our ticketing system & phone.

• Respond to customer inquiries and request.

• Assist in identifying, troubleshooting, and resolving reported issues.

• Handle 2nd level support from external and internal customers for our 4flow Software Products.

• Deliver fast solutions or workaround within the agreed SLA with the customer.

• Work closely together with our 3rd level for deeper product knowledge and participate with further improvement of our products.

• Coordinate with other internal teams and departments for better customer service.

Why you belong at 4flow

• Complete training related to software or university studies (university or fh; other study courses or training courses are also conceivable if there is a high level of connection to the software theme in particular)

• Fluency in English (written and spoken) 

• Available to work from 10:00 am to 07:00 pm (BRT)

• First practical experience (1 - 1.5 years) in software support and desirable most complex software operation

• Good technical understanding

• Enjoys customer contact, as well as high customer orientation and service

• Patient nature, explained with pleasure

• Friendly, open, and confident appearance (on the phone)

• High willingness to learn and ability to quickly become familiar with new issues

• Flexible and committed, also regarding support for working hours

• Highly communicative and social competence (customer orientation)

• Resilience and stress resistance in high workload situations or in situations with unpredictable events

• High confidentiality

• Desirable: Reference to logistics or logistics know-how

• Analytical skills

• Motivation for 4flow

• Cultural adjustment